Refund Policy

Effective Date: May 30, 2026

Company: opCLAW (“we”, “us”, or “our”)

At opCLAW, we stand behind the quality of our managed cloud hosting and agent orchestration services. If you are not completely satisfied with your instance, we offer a 14-day, 100% unconditional refund guarantee for new transactions, subject to the financial and operational terms outlined below.

1. Scope, Eligibility, and Timeframe

• Applicable to All Plans and Add-ons: The 14-day unconditional refund guarantee applies to any subscription plan or optional add-on purchased through our platform.
• Per-Transaction Basis: Refunds are evaluated and processed at the transaction level, not the account level. This means the 14-day window applies individually to each specific transaction or add-on purchase, regardless of your overall account age.
• 14-Day Window: You may request a full refund of your payment within fourteen (14) calendar days of the specific transaction.
• Calculation of Day 1: The 14-day period begins on the exact date and time the payment for the specific plan or add-on is successfully processed and provisioned (Day 1). Requests submitted after the 14-day window for that specific transaction has expired will not be eligible for a refund.

2. Refund Processing and Method

• Original Payment Method: All approved refunds will be released exclusively back to the original credit card linked to your account that was used for the initial purchase. We cannot issue refunds to alternative cards, different bank accounts, or crypto wallets.
• Processing Timeframe: Once a refund is successfully initiated on our end, it will normally take 5 to 10 working days for the funds to reflect on your credit card statement, depending on your specific card issuer’s processing times.

3. Financial Terms and Exclusions

While opCLAW guarantees a 100% refund of the service fee we received, the following external financial factors are strictly excluded from the refund amount:

• Consulting and Professional Services Non-Refundable: Any delivered consultant hours – regardless of whether they were provided directly by opCLAW internal engineering staff or by a approved third-party vendor – are strictly non-refundable under any circumstances.
• Exchange Rate Discrepancies: Refunds will be issued in the original currency of the transaction. opCLAW is not responsible for any financial loss or discrepancy resulting from currency exchange rate fluctuations between the time of purchase and the time the refund is processed.
• Bank and Transaction Fees: Any intermediary bank charges, beneficiary bank fees, or third-party payment gateway transaction costs incurred during the processing of the refund are the sole responsibility of the tenant. opCLAW will not cover or reimburse these external financial charges.

4. Immediate Data Destruction (Warning)

Due to our strict privacy and zero-trust infrastructure policies, the termination of your service is instantaneous upon the approval of a refund.

• No Data Retention: Immediately after a refund is successfully processed, the associated isolated tenant instance or add-on data will be permanently destroyed.
• Loss of Business Data: All tenant business data – including but not limited to chat histories, uploaded files, vector databases, custom agent configurations, and any .md files – will be irreversibly deleted.
• Tenant Responsibility: It is your sole responsibility to export and download your proprietary data using the provided tools prior to submitting a refund request. opCLAW cannot recover data once a refund is initiated.

5. Fair Use, Abuse, and Final Decision Rights

The 14-day unconditional refund is designed to let genuine tenants test our infrastructure risk-free. However, to protect our cloud compute resources from exploitation, this policy is subject to strict fair-use limitations:

• Abuse and Misuse: The refund guarantee becomes void if we detect an abnormal pattern or misuse of the refund mechanism. This explicitly includes, but is not limited to:
  • Applying for refunds multiple times using the same email address.
  • Applying for refunds multiple times using the same credit card or under the same credit card holder’s name.
  • Repeatedly purchasing and refunding instances to cycle free compute.
  • Utilizing our network for malicious activities (e.g., DDoS, unauthorized scraping, crypto-mining) or violating our Terms of Service.
• Final Decision: opCLAW reserves the right to deny any refund request if abuse is suspected. opCLAW retains the sole and absolute discretion to determine what constitutes “abuse” or “misuse,” and all decisions made by opCLAW regarding refund eligibility are final.

6. How to Request a Refund

To initiate a refund under this policy, please contact our billing department or open a support ticket within your account before the 14-day window expires. Please ensure you have backed up your data before making the request.